Tech Support - GCP (Japanese or Mandarine)
Tech Support - GCP (Japanese or Mandarine)
- PHX AZ
Preferred Qualifications
- Proficient in Japanese or Mandarine language (Written & Verbal)
- Hands-on 1+ years experience working with any cloud service provider or Google Cloud Platform (GCP) products such GCE, GAE and GKE.
- Supporting the customers for Google Cloud Platform (Google Cloud Platform) services (at least 1 product): BigQuery, Vertex AI Platform, DataFlow, Pub/Sub, Cloud Composer
- Knowledge of security and Google IAM, Policies, and Google Organization/Folder/Projects.
- Good understanding of the cloud applications.
- Team player and sharing the knowledge with team to resolve the GCP product issues.
Nice to have skills
- Diagnose and troubleshoots end user issues and provides appropriate solutions.
- Provide timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction .
- Collaborate between Customers, Technical Solution Representatives, Technical Solution Engineers, Product Engineers, vendor teams & managers.
- Strong drive for quality results and ability to multi-task and work independently.
- Strong verbal and written communication, systematic problem-solving approach, and documentation.
- Experience working in 24x7 support environment.
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